CONTACT US: Phone
(Australia) 0417 568 218
Email click above.
Coffee for Connoisseurs is a division of Frew International Pty. Ltd., ABN 37083 261 009
MAILING LIST GUARANTEE
You know the story..order something by mail order or the internet and next minute you’re being deluged with spam and your snail mail is full of interesting offers of timeshares in Death Valley and the opportunity to let Nigerians empty your bank account. NOT FROM MY MAILING LIST! I am the only person who uses it, and I refuse absolutely to sell or rent it to anyone else.
CREDIT CARD GUARANTEE
Many people are wary of sending card details over the internet, after horror stories in the mass media. In fact, you are more at risk from the carbons used in shops or random card number generators than from hackers pinching numbers from a secure site. After I’ve printed out your order, the message on the secure site is deleted; not even I can recover it. In the event that someone did manage to get hold of your number via commerce with me, it’s my responsibility. That’s right, I’m liable for any losses, which makes me VERY careful. We do not keep credit card records, for your AND my peace of mind. With the advent of a "Gateway" system for processing your online orders, your card is charged at the time of ordering and my staff and I never get to see the actual card number.
I stand behind everything I sell, coffee or equipment. All coffees are personally tasted by me and all equipment tested before delivery. If you get a coffee you don’t like, I’ll replace it or refund your money. If your equipment is damaged on delivery or non functional, ditto. Otherwise normal equipment warranties apply. However, I refuse to sell anything but the best quality products I can find, which sometimes means I have to stop supplying coffees or products which aren’t up to standard.
OFFICIAL WEBSITE INFORMATION AND DISCLAIMERS
All prices quoted on the site order pages are in Australian Dollars and are current. Prices include Australian GST where applicable.
Information submitted via the order pages is protected by 128 bit SSL encryption.
Your personal details will not be shared with any third party. You can have these details amended or deleted at any time, simply by submitting an email request. We do not want or require any personal details other than the information needed to fill your orders promptly and efficiently.
Warranties and returns:
Coffee is a perishable product; we don't want it back. If we've made a mistake with your coffee order we'll ship you a corrected replacement free of charge and you're welcome to keep the original order. In the event of your parcel getting "lost in the mail" we'll replace it free of charge.
Equipment: please check the specifications and compatibility of the items being ordered to ensure they are what you require as we do not supply goods on a trial basis.
We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that you have the skills to get the best from it and we take no responsibility that it will meet your requirements.
We do not refund or credit for incorrect choice.
Equipment is shipped with a "back to base" warranty. You bear the costs of returning it to us for service, we bear the costs in getting it back to you.
All costs incurred in returning the product to us for repair or replacement are your responsibility.
We accept no responsibility for returned goods lost in transit. It is your responsibility to insure them.